Shipping policy

1. Overview

Thank you for shopping at Veloura. We are committed to processing and shipping your order in a timely and efficient manner.

This policy applies to all orders placed on [www.veloura.com] and shipped to addresses within the United States and Europe.

2. Processing Time

  • Handling Time: Orders are typically processed within 1-3 business days (excluding weekends and public holidays) after receiving your order confirmation.

  • Verification: Orders may be delayed by 24-48 hours for payment verification or fraud screening, particularly for high-value jewelry items.

  • Cut-off Time: Orders placed after 2:00 PM (EST/GMT) will begin processing the next business day.

Once your order is dispatched, you will receive a Shipping Confirmation email with tracking information.

3. Shipping Rates and Delivery Estimates

Shipping costs are calculated and displayed at checkout based on your location, the weight of the items, and the shipping method selected.

Important: Delivery times are estimates provided by the carriers and are not guaranteed. They begin from the date of dispatch, not the date of order.

United States (USD)



Method Estimated Delivery Time Cost
Standard Shipping 3 - 7 Business Days Calculated at checkout / Free on orders over $
Express Shipping 2 - 3 Business Days Calculated at checkout

Europe (EUR)



Method Estimated Delivery Time Cost
Standard Shipping 5 - 10 Business Days Calculated at checkout / Free on orders over €[X]
Express Shipping (DHL/FedEx) 2 - 4 Business Days Calculated at checkout

4. International Shipping & Customs (EU Specific)

We ship to most countries within the European Union.

  • VAT: Prices displayed in EUR are inclusive of applicable local VAT.

  • Customs Duties: For shipments within the EU, there are no additional customs fees, as goods are moving within the single market.

  • Remote Areas: Deliveries to islands, remote regions, or specific military addresses (APO/FPO/DPO) may incur additional surcharges or take longer than the standard estimates. Please contact us before ordering if you are unsure.

5. Restrictions (Cosmetics & Fragrances)

Due to safety regulations governing the transport of hazardous materials (HAZMAT) , including aerosols, perfumes, and certain liquid cosmetics:

  • These items cannot be shipped via Air Mail to some locations.

  • If your order contains perfumes or aerosols, it may be required to ship via Ground services only (primarily within the US), which may result in slightly longer delivery times.

  • These items are clearly marked on the product page.

6. Shipping Carriers

We partner with trusted carriers to ensure your Veloura items arrive safely:

  • USA: USPS, UPS, FedEx.

  • Europe: DHL Express, DPD, Local Post services.

  • High-Value Items: Orders containing jewelry or watches valued over $300/€300 may require a signature upon delivery for your protection.

7. Shipping Confirmation and Tracking

Once your order is shipped, you will receive a confirmation email containing:

  1. Carrier Name

  2. Tracking Number

  3. Link to track your package

Please allow up to 48 hours for the tracking information to update in the carrier's system.

8. Damaged or Lost Shipments

Veloura is not responsible for lost, stolen, or damaged packages after they have been marked as "Delivered" by the carrier, unless the damage occurred in transit.

  • Lost in Transit: If your tracking shows no movement for 10 business days (domestic) or 20 business days (international), please contact us so we can open an investigation with the carrier.

  • Damage During Transit: If your item arrives damaged, please refuse the delivery (if possible) or take photos of the damage immediately. Contact us at [email protected] within 48 hours of delivery with your order number and photos so we can file a claim and arrange a replacement.

9. Incorrect Address

Please ensure your shipping address is correct before completing your purchase. Veloura is not responsible for packages delivered to the wrong address if the address provided by the customer was incorrect.

If you realize you made a mistake with your address, contact us immediately. If your order has not yet shipped, we can update the address for you. Once shipped, we cannot redirect the package.

10. Returns Due to Non-Delivery

If a package is returned to us as "Undeliverable" (due to wrong address, unclaimed, or refused), we will contact you to arrange re-shipment.

  • Re-shipping Fee: You will be responsible for the cost of re-shipping the order to a corrected address.

  • Refund: If you prefer not to have the order re-shipped, we can process a refund for the product cost, but the original shipping fee is non-refundable.

11. Contact Us

For any questions regarding your shipment, please contact us:

Veloura
Email: support@veloura.com